Shipping policy
Last updated: 10 November 2026
Welcome to Vandem. Below you will find all the details on how, when and at what cost we ship our products.
1. Order Processing Times
All orders are received and processed Monday to Friday (public holidays excluded).
- Order processing: before your order is handed to the courier, it goes through a preparation and check stage that can take up to 24 working hours.
- As soon as the parcel is handed to the carrier, you will receive an email with your tracking code so you can follow every stage of delivery in real time.
2. Shipping Methods, Costs and Estimated Delivery Times
Shipments within Italy are handled exclusively by the express courier BRT (Bartolini), with delivery in 24/48 hours. Shipments to Europe and the rest of the world are sent with Poste Italiane:
- Italy (mainland and major cities): delivery in 24-48 working hours from handover to the courier (for Calabria, Sicily, Sardinia and the smaller islands, delivery may take 48-72 working hours).
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Shipping costs in Italy:
- Free on all orders of €49.00 or more.
- For orders under €49.00, the standard shipping cost is calculated and clearly shown at checkout.
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Europe and rest of the world (Poste Italiane):
- Europe: 5-8 working days from dispatch.
- Rest of the world: 10-15 working days from dispatch.
3. Order Handling and Changes
All orders are processed quickly and automatically by our logistics systems:
- Address changes: once payment has been confirmed and completed, we cannot guarantee that the delivery address or delivery notes can be changed before dispatch.
- Delivery days: couriers do not deliver on public holidays, Saturdays or Sundays.
- Peak periods and unforeseen events: the times shown are estimates and may vary slightly during busy periods (e.g. Black Friday, Christmas, sales) or because of force majeure beyond our control.
- Shipments outside the EU: for countries outside the European Union, any customs formalities or checks and the related charges/duties are paid by the recipient and may extend the estimated delivery times.
4. Delivery Attempts and Held Parcels
The courier will attempt delivery at the address given at purchase:
- If the recipient is not available, the parcel may be rescheduled for a second attempt or held at the nearest courier depot or pickup point (BRT in Italy, Poste Italiane abroad).
- It is the customer's responsibility to check the tracking link received by email and collect the parcel within the courier's deadlines, to avoid it being returned to the sender with the resulting redelivery or return costs charged.
5. Payment Security Checks
To keep transactions as secure as possible and prevent unauthorised transactions or fraud, some orders (especially those paid by credit card or PayPal) may be subject to an additional administrative check. This can take up to 24-48 working hours, during which the order is temporarily on hold and will be prepared for shipping only once the check is passed.
Customer Service and Contact
For any question, report or help with the status of your shipment:
- Email: info@vandem.it
- (Please always include your order number in the email subject so we can help you faster.)
