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SHIPPING
Orders are prepared and processed within 24 business hours. They are then handed over to the express courier Bartolini (BRT), which delivers within 24-48 business hours throughout Italy (48-72 hours for Calabria, Sicily, Sardinia, and the smaller islands). You will receive a tracking link by email as soon as your package has shipped.
Shipping is free for all orders of €49 or more. For lower amounts, the standard shipping rate via BRT express courier is calculated and clearly displayed directly at checkout.
As soon as your order has been handed over to Bartolini, you will receive an automated email containing the tracking code. By clicking on the link, you will be able to track the status of your package in real time until delivery.
The BRT courier will attempt delivery. If you are not available, you will receive a notification and the delivery can be rescheduled for a second attempt or temporarily held at the nearest BRT pickup point. We recommend always monitoring the tracking to arrange release or proceed with pickup.
ORDERS & PAYMENTS
To ensure delivery within 24–48 hours, orders immediately enter the processing and packaging workflow. If you have made a mistake in the address or wish to make a change, please contact us promptly by email at info@vandem.it, quoting your order number; we will do our best to intervene before the order is handed over to the courier.
We accept major credit and debit cards (Visa, Mastercard, Maestro, American Express), PayPal, and major secure, encrypted payment methods.
PRODUCTS, MATERIALS & CARE
Yes, our jewelry is designed to withstand water and everyday wear. Made with selected materials and durable plating, it does not tarnish when in contact with water, showers, or sweat. To preserve its shine over the long term, we still recommend limiting prolonged contact with harsh solvents or direct perfume.
All Vandem jewelry is 100% nickel- and lead-free, formulated to be gentle on the skin and prevent any type of irritation or green discoloration.
Certainly! In the dedicated section of the website, you can create your own necklace or personalized jewelry by choosing from our bases and charms. If you have any special requests, please contact us before making your purchase.
RETURNS, EXCHANGES & WARRANTY
Yes, your satisfaction is our top priority. You have 14 days from the receipt of the package to request a return. The jewelry must be intact, unworn, and placed in its original packaging. To start the process, send an email to info@vandem.it.
We apologize for the inconvenience! If you find a defect or have received a product that does not match your order, please email us at info@vandem.it within 48 hours of delivery, attaching your order number and a clear photo of the item: we will arrange a replacement immediately at no cost to you.
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