Refund policy
Right of withdrawal
You have 14 days from the date you receive your order to exercise your right of withdrawal, without giving any reason. The right of withdrawal applies to all products purchased on vandem.it.
Once you have told us you wish to withdraw, you must send the products back to us without undue delay and in any case within 14 days of your notice. The direct cost of returning the goods is borne by the customer.
Products must be returned intact and complete with their original packaging. You may open the package and try the jewellery on as you would in a shop; however, if a returned product has been handled beyond what is necessary to establish its nature and characteristics, we may deduct from the refund an amount equal to its diminished value (art. 57 of the Italian Consumer Code).
Refunds
Refunds are made in accordance with the Italian Consumer Code, without undue delay and in any case within 14 days of the day we are informed of your decision to withdraw. We may withhold the refund until we have received the products back or until you have supplied proof of having sent them back.
- PayPal or card payments: the refund is made to the PayPal account or card used for the purchase.
- Cash on delivery payments: the refund is made by bank transfer to the account you indicate in your withdrawal notice.
How to request a return
You can start a return directly from your customer account: account.vandem.it. Alternatively, email us at info@vandem.it with your order number and the products you wish to return. You may also use the model withdrawal form set out in Annex I, part B, of the Italian Consumer Code.
Legal guarantee
All products are covered by the 2-year legal guarantee of conformity provided by the Italian Consumer Code (Legislative Decree 206/2005). If you find a defect, contact us at info@vandem.it.
Applicable law
The right of withdrawal is governed by the Italian Consumer Code (Legislative Decree 206/2005, art. 52 et seq.). For purchases made by consumers in the European Union, the protections provided by EU law on the right of withdrawal apply.
