Privacy policy

Last updated: 10 November 2026

Welcome to Vandem Shop! Your privacy matters to us. This notice explains how we collect, use and protect your personal data when you visit or shop on www.vandem.it, which is hosted on the Shopify platform.

1. Data Controller

The data controller is VANDEM di Paolo Giovanni Colaiocco, sole proprietorship (VAT no. 02773570698, REA PE-424575), registered office at via Alessandro Tassoni 28, 65122 Pescara (PE), Italy. For any question or request, you can email us at: info@vandem.it.

Shopify Inc. acts as data processor and provides the platform and tools needed to run our website. Shopify may process certain personal data as described below.

2. Data We Collect

We collect the following personal data:

Identification data: first name, last name, shipping and billing address.
Contact information: email address, phone number.
Payment data: information needed to complete purchases (handled securely and directly by Shopify's payment providers).
Browsing data: IP address, login information and browsing preferences, collected through cookies or similar technologies.

Some of this data is collected by Shopify as part of the website's infrastructure. For more information on how Shopify processes data, please see Shopify's Privacy Policy.

3. Purposes of Processing

We use your data to:

Fulfil orders: process and ship orders and handle payments, return and refund requests.
Communicate with you: send order confirmations and shipping notifications and, with your explicit consent, updates on products and promotions.
Improve the website: analyse the browsing experience to optimise the store's services and features.
Meet legal obligations: for example for tax, civil-law and accounting purposes.

4. SMS Communications and Cart Tracking

The website of VANDEM di Paolo Giovanni Colaiocco may use the contact details you provide (such as your phone number) to send SMS messages, such as order updates, promotions, personalised offers or abandoned-cart reminders, only with your explicit consent.

For this purpose, cookies or other tracking technologies may be used to detect when a cart has been abandoned and to send the related reminders or automated SMS messages. Information collected for this specific purpose is not shared with unaffiliated third parties and is processed solely to run the SMS programme.

Where location-based services are used (for example to show local offers), that data is collected only with your explicit consent and is not shared with third parties.

5. Legal Basis for Processing

We process your personal data in accordance with the GDPR on the following grounds:

Contractual and pre-contractual necessity: to fulfil, ship and manage orders.
Legitimate interest: for the technical optimisation of the website, customer support and fraud prevention.
Your consent: for marketing communications (newsletter and promotional SMS) and for enabling profiling cookies.

6. Data Retention

We keep personal data only for as long as strictly necessary to achieve the purposes described above and to meet our legal obligations (e.g. 10 years for tax and invoicing data). Shopify may retain some data to ensure service continuity and regulatory compliance, in line with its own privacy notice.

7. Data Sharing

Your data may be disclosed to or shared with:

Shopify Inc.: as data processor for the hosting and technical management of the e-commerce platform.
Service providers and business partners: external companies that handle logistics, shipping, payment services (e.g. Stripe, PayPal, Shopify Payments) and automated marketing services.
Competent authorities: where required to comply with specific legal obligations or court orders.

8. Your Rights

Under the GDPR (Articles 15-22), you have the right at any time to:

Access your personal data and request a copy.
Rectify or update any inaccurate or incomplete data.
Erase your data (right to be forgotten), unless this conflicts with legal retention obligations.
Restrict or object to processing, in the cases provided by law.
Data portability: ask for your data to be transferred in a structured, machine-readable format.
Withdraw your consent at any time for all marketing purposes based on it, without affecting the lawfulness of prior processing.

You can exercise these rights by emailing: info@vandem.it

You also have the right to lodge a complaint with the Italian Data Protection Authority (www.garanteprivacy.it) if you believe the processing of your data breaches applicable law. Shopify may respond directly or help us handle certain requests, as processor of part of the data.

9. Data Security

We apply appropriate technical and organisational measures to protect your data against unauthorised access, loss or alteration. Shopify ensures high, certified security standards (such as PCI-DSS compliance) for the platform, transactions and hosted data.

10. Changes to this Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes in the law or in our services. Changes will be published on this page and take effect from the update date shown at the top of the document.

COOKIE POLICY

The website www.vandem.it uses cookies to improve your browsing experience and make our online store work more efficiently. Below you will find detailed information about cookies and how to manage or disable them.

1. What Cookies Are

Cookies are small text files that the websites you visit send to and store on your computer or mobile device, and that are sent back to the same websites on your next visit. They are used to remember your actions and preferences, improve your experience and collect statistical data.

2. Types of Cookies We Use

Our website uses several categories of cookies:

Technical and necessary cookies: essential for the website to work properly, for navigation and for basic features (such as the cart and logging in to your account). They do not require your prior consent.
Performance and statistics cookies: collect anonymous, aggregated information on how visitors use the website (for example, which pages are visited most), solely to improve the store's performance.
Profiling and marketing cookies: used to track your browsing, analyse your behaviour for commercial purposes and build a profile to show you personalised ads in line with your preferences. They are enabled only if you give your explicit consent.
Third-party cookies: cookies set by a website other than the one you are visiting (e.g. Google Analytics, Facebook Pixel, marketing or review tools). These cookies fall under the direct and sole responsibility of the third party concerned.

3. Cookies Used by Shopify

As the store is hosted on the Shopify platform, some cookies are set directly by Shopify's infrastructure to ensure service stability, security and the management of shopping sessions:

Authentication and security cookies: to recognise registered users and protect transaction data.
Preference cookies: to remember your choices such as language, currency or cart session.
Internal analytics cookies: to monitor visits and the overall performance of the e-commerce platform.

For a complete, up-to-date list of the cookies used by Shopify, please see Shopify's official Cookie Policy.

4. Managing Cookies and Consent

On your first visit, the cookie banner lets you freely choose to accept all cookies, reject profiling and marketing cookies while keeping only technical ones, or customise your choices. You can change or withdraw your consent at any time while browsing our website or through your browser settings. Disabling technical cookies may, however, prevent the website from displaying correctly or stop some features from working (such as adding products to your cart).

5. How to Disable Cookies in Your Browser

You can set your browser to accept, block or delete cookies, partly or entirely. Here are the paths for the main browsers:

Google Chrome: Settings > Privacy and security > Cookies and other site data.
Mozilla Firefox: Settings > Privacy & Security > Cookies and Site Data.
Safari: Preferences > Privacy > Manage Website Data.
Microsoft Edge: Settings > Privacy, search and services > Cookies and site permissions.

6. Changes to the Cookie Policy

We reserve the right to change this Cookie Policy at any time. Any change will be published on this page with an updated date at the top.

CONTACT

For any question, request for clarification or to exercise your data protection rights, you can email us directly at: info@vandem.it.