Terms of service

Last updated: 10 November 2026

Welcome to Vandem Shop. By accessing or using this website, you agree to the following Terms and Conditions. If you do not accept these terms, please do not use our website.

1. General Information

Vandem Shop is a brand of VANDEM di Paolo Giovanni Colaiocco, sole proprietorship (VAT no. 02773570698, REA PE-424575), registered office at via Alessandro Tassoni 28, 65122 Pescara (PE), Italy. Our website www.vandem.it is hosted on the Shopify Inc. platform, which provides us with the tools to sell our products online.

2. Products

Vandem Shop offers a selection of high-quality jewellery. Product images on the website are for illustration only and may differ slightly from the actual products because of screen or lighting settings. We do our best to describe and show the products as accurately as possible.

3. Prices and Payments

Prices are shown in Euro (€) and include VAT as required by law, but do not include shipping costs, which are clearly shown before you complete your purchase. We reserve the right to change prices at any time without notice; products are charged at the prices shown on the website when the order is placed. Payment can be made by credit card, PayPal or the other secure methods clearly shown at checkout.

4. Shipping and Delivery

We ship within Italy with the express courier BRT (delivery in 24/48 hours) and to Europe and the rest of the world with Poste Italiane. Shipping costs are calculated automatically based on the destination and are shown before you complete your order. Delivery times are estimates only and may vary. Vandem Shop is not responsible for delays caused by couriers or by events of force majeure beyond our control. Once an order has been handed to the courier and shipped, it can no longer be cancelled.

5. Right of Withdrawal and Returns

In accordance with Legislative Decree 206/2005 (Italian Consumer Code), consumers have the right to withdraw from a purchase within 14 days of receiving the products, without giving any reason.

To exercise your right of withdrawal you can start the request from your customer account (account.vandem.it) or send a written notice by email to info@vandem.it, clearly stating your order number and the products you wish to return. Products must be sent back intact and in their original packaging within 14 days of your withdrawal notice. You may open the package and try the jewellery on as you would in a shop; however, if a product has been handled beyond what is necessary to establish its nature and characteristics, we may deduct from the refund an amount equal to its diminished value (art. 57 of the Italian Consumer Code). The cost of shipping the goods back is borne entirely by the customer.

Products covered: the right of withdrawal applies to all products sold on vandem.it, earrings included. The only exception provided by law (art. 59 of the Italian Consumer Code) concerns jewellery made to measure or personalised at the customer's request, for example with engravings.

Refunds are issued in accordance with the Italian Consumer Code, within 14 days of the withdrawal notice, using the same payment method chosen at purchase (by bank transfer for cash on delivery payments). We may withhold the refund until we have received the products or proof that they have been sent.

6. Legal Guarantee

Products purchased from Vandem Shop are covered by the 2-year legal guarantee of conformity under the Italian Consumer Code for defects existing at the time of delivery. The guarantee covers manufacturing or conformity defects only, and does not cover damage, breakage or oxidation caused by improper use, neglect, normal wear and tear, alterations or accidents caused by the customer. To use the guarantee, the customer must show proof of purchase by contacting customer service by email.

7. Privacy and Data Protection

Vandem Shop processes users' personal data in accordance with the EU General Data Protection Regulation (EU 2016/679) and applicable Italian law. For details on how we collect, process, store and protect your data, please see the full Privacy Policy on our website.

8. Intellectual Property

All content on Vandem Shop, including but not limited to texts, descriptions, images, photographs, graphics, logos, trademarks and source code, is the exclusive property of Vandem Shop or its lawful licensors and is protected by international copyright and intellectual property laws. Any reproduction, copying, distribution or use of the content without the express written permission of Vandem Shop is strictly prohibited.

9. Limitation of Liability

Vandem Shop cannot be held liable for damage of any kind resulting from improper or incorrect use of the products sold, failure to follow normal jewellery care, or temporary inability to access or use the website. Vandem Shop is also not liable for non-performance, delays or failed deliveries due to force majeure, strikes, natural disasters or internet outages.

10. Sales to Minors

Vandem Shop products are intended mainly for adults (18+). A person under 18 may make a purchase only with the explicit consent and under the close supervision of a parent or legal guardian. By placing an order on the website, you confirm that you are at least 18 years old or, if a minor, that you are acting with your guardian's consent. We reserve the right to request proof of such consent for suspicious orders. If a parent believes a minor has provided information or made purchases without consent, they can contact us at info@vandem.it to request its deletion.

11. Changes to these Terms and Conditions

We reserve the right to change or update these Terms and Conditions at any time to reflect new legal requirements or business changes. Changes take effect and become binding as soon as they are published on the website. Please check this page regularly to stay informed of the current terms.

12. Applicable Law and Jurisdiction

These Terms and Conditions are governed by and interpreted in accordance with Italian law. For any dispute arising from the interpretation, performance or validity of these terms, where the customer is a consumer, the mandatory competent court is that of the consumer's place of residence or chosen domicile, if located in Italy.

13. Acceptance of Onerous Clauses

Pursuant to articles 1341 and 1342 of the Italian Civil Code, by placing an order on the website the user declares that they have carefully read, understood and specifically approved in writing the following clauses of these Terms and Conditions:

• Art. 4 (Shipping and Delivery): limitation of liability for courier delays and inability to cancel an order once shipped.
• Art. 5 (Right of Withdrawal and Returns): withdrawal procedure and return costs borne by the customer.
• Art. 6 (Legal Guarantee): exclusions and limitations of the guarantee for improper use or wear.
• Art. 9 (Limitation of Liability): exclusions of liability for improper use, force majeure or website malfunctions.
• Art. 12 (Applicable Law and Jurisdiction): choice of applicable law and court for disputes.

CONTACT

For further information, complaints or support, you can contact us at any time:

• By email: info@vandem.it
• Through our customer service chat on the website: www.vandem.it
• By post: VANDEM di Paolo Giovanni Colaiocco, via Alessandro Tassoni 28, 65122 Pescara (PE), Italy