FAQ
WE ANTICIPATE YOUR QUESTIONS :)
Creating your own mix-and-match look is super easy! Just choose one of our available Necklace Bases and pair it with the Interchangeable Pendants you prefer (letters, zodiac signs, symbols). Thanks to their secure and practical fastening system, the pendants are easily removable: you can move them, rearrange them, or add new charms whenever you want to change your style.
No, all VANDEM jewelry is made from premium-grade hypoallergenic surgical steel. The nickel in the alloy is so tightly bound at the molecular level that it is not released onto the skin, meeting the strictest European standards. It is 100% safe and does not cause allergies or irritation, making it ideal even for the most sensitive and delicate skin.
Absolutely not! All our jewelry is made of the highest quality stainless steel and is100% waterproof. It is designed to be worn 24/7: it perfectly withstands shower water, the sea, swimming pools, workout sweat, and perfumes without ever turning black, tarnishing, or losing its original shine.
ITALY
- BRT (Bartolini) express courier: delivery in 24/48 working hours (48/72 hours for Calabria, Sicily, Sardinia and the smaller islands).
EUROPE
- Poste Italiane: 5-8 working days from dispatch.
REST OF THE WORLD
- Poste Italiane: 10-15 working days from dispatch.
You can start a return directly from your customer account at account.vandem.it, or contact our support channels:
- Email: info@vandem.it
- WhatsApp: +39 351 381 9964
- Instagram: vandem_shop
You have 14 days from delivery to request a return: you will receive a prompt reply and our team will guide you through the whole process. Just send us your order number and the reason for the return.
- Credit, debit and prepaid cards (Visa, Mastercard, American Express and more).
- PayPal, to place your orders in complete safety.
- Klarna, pay in 3 instalments.
- Cash on delivery (available for shipments within Italy only).
- Bank transfer (contact us by email: info@vandem.it).
- Pick-up available at our location in Pescara.
If you are a registered user, log in to your My Account area to view the status of your order in the My Orders section.
If you are not registered, you will still receive an email as soon as your order has been dispatched from our warehouse, with a link to track the shipment.
You can always contact us through our customer support channels:
- Email: info@vandem.it
- WhatsApp: +39 351 381 9964
- Instagram: vandem_shop
Please send us photos showing the defective/incorrect jewelry and your order number. Our support team will reply as soon as possible.
IF YOU DON'T FIND YOUR ANSWERS
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